Handtrucks2GO Shipping Information

Shipping Information

I added an item to the shopping cart, and it is showing a shipping charge. I don't understand, I thought you advertise Free Shipping?
If you look under the Ad in the header where it says Free Shipping, you will see an asterisk saying On Most Products. Some products that can not ship standard UPS/Fedex because of their size, and must ship freight/LTL we do not offer free shipping on. While browsing on our site, you can see which products have free shipping by looking out for the free shipping icon that is clearly displayed. You can also use the product filter to only view products that come with free shipping.

Do you want to know when your item will ship? Our lead time varies on a per product basis. To see the a specific products lead time, go to the product page and click on Ship Time, which can be found right above the Buy Box.

There you will be able to see the usual ship time and from where the item will ship. Number of days that it will show you under that tab, refer to business days. Number of days that it will show you under that tab, refer to business days.

Please note the lead time is how long it takes to leave the factory this does not include shipping time. Most items will ship UPS Ground, Fedex ground, or by freight/common carrier.

Please note: While we do our best to give you an estimated ship date, due to the COVID-19 epidemic there may be  unforeseen delays due to shortages in supplies and workforce. Thank you for your patience and understanding.

Please be advised that it is the customers responsibility to be present when the product is delivered. This is especially important with items that are sent via freight or common carrier, where a delay in being present to accept delivery or multiple attempts for delivery usually incur an extra charge.  While we will do everything we can to insure a smooth delivery and to enable clear communication between the shipper and the customer, ultimately the responsibility lies with the customer and any charges incurred will be at their expense (even if they chose to refuse the item).

It is also the costumers responsibility to inspect the shipment for any damages before signing on it as a clear undamaged shipment. If you sign for it and do not report any damage when receiving the item, we can not assure you of replacing damaged item at no cost.

Please note that all items that have to ship LTL and have free shipping or a flat rate shipping charge (on those items that do not have free shipping) are intended for commercial non restricted areas with a loading dock only. Special areas such as residential delivery, liftgate needed, appointment delivery, government, military, inside delivery, non commercial; school, church, university     hospital, farms, construction sites, prisons, are not covered. Any additional charges incurred in these situations will be passed onto the customer. Parks, farms, construction sites, etc.. as well as the 5 Boros of NY may also be excluded.

If your shipping address falls into one of these excluded areas we reserve the right to either cancel your order or charge you the extra fees that we incur for these situations. If such a scenario arises we will be in contact with you as to what your preference is. While this will not occur in most cases it can happen, so please take note of this. Feel free to call us first if you would like to verify this before your order. Thank you for your understanding.

Detention Fees - If our designated delivery driver must wait beyond regular accepted time frames in order to unload your delivery, all costs will be the customer responsibility.

 

Any free shipping that is mentioned on Handtrucks2go is only within the continental U.S.

If a customer enters online (or provides over the phone) an incorrect address they will be responsible for all costs incurred (such as return shipping to warehouse or Fedex/UPS/LTL address correction surcharges).

International Shipping

If you do not live in the lower United States and would like to place an order please call a customer service rep who will discuss the options with you.

 

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