Handtrucks2GO Return Policy

Return Policy

All returns must be made within fifteen - thirty days of purchase (depending on item) from the date it was delivered to you. You must return your purchase with its original packaging and in unused and resalable condition within 15 - 30 days (depending on item) and you will be eligible for a refund, minus any restocking fees and shipping and handling charges (depending on the manufacturer, restocking fees are between 20% and 35%).

Please note restocking fees are based on regular price, if your order had specific discounts the restock fee would still be off the regular price.

Please Note, that although we offer Free Shipping on many products, in the event that you return it you will be responsible for the shipping charges incurred. You will also have to pay for shipping the products back to the warehouse.

You must contact us prior to shipping back a return because we will need to supply you with a special return address. Do not ship back any returns to the originating address where the product came from.

Please note that powered equipment, and custom or built to order items are not eligible for refunds. As some of the products we sell are always built to order, you will probably want to verify before ordering a product whether or not that is the case. Clearance items as well as scratch and dent specials are also not eligible for refunds or exchanges. Products priced at under $50 are also not eligible for refunds as the cost of deducting shipping (both ways) and restock fees will usually remain with a 0 or negative balance.

With regards to replacement parts, if our website specifies that the part is designed for a specific model and you are trying to use it for a different model - there will be no refunds or exchanges.

For cancelled orders where order has not gone into production yet: We will refund the full charge minus 3.5 % credit card processing fees for standard credit cards and amazon pay, and 4% for paypal transactions. Our credit card processor charges us these fees even if we refund it (as most credit card processors do). Once an item has gone into production, shipped, or the shipping can not be cancelled due to shipping procedures, standard restock fees will apply (as well as return exceptions noted above).

It is crucial to us that you are satisfied with every interaction you have with us—not just your purchase, but also the return process should you need to use it. Please call us prior to returning an item, so that your return will receive the correct exchange or credit.

 

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