Handtrucks2GO Return Policy

Return Policy

30-Day Return Policy Our return policy promises you no hassles if you return or exchange your item within fifteen - thirty days of purchase (depending on item). Return your purchase with its original packaging and in unused and resalable condition within 15 - 30 days < (depending on item) and you will be eligible for a full refund, minus any restocking fees and shipping and handling charges (depending on the manufacturer, restocking fees are between 20% and 35%).

Please Note, that although we offer Free Shipping on many products, in the event that you return it you will be responsible for the shipping charges incurred. You will also have to pay for shipping the products back to the warehouse.

You must contact us prior to shipping back a return because we will need to supply you with a special return address. Do not ship back any returns to the originating address where the product came from. Please note that powered equipment, and custom orders are not eligible for refunds and, as some of the products we stock (including though not limited to certain utility carts) come only in custom order, you will probably want to verify before ordering a product whether or not that is the case. Clearance items as well as scratch and dent specials are also not eligible for refunds or exchanges.

It is crucial to us that you are satisfied with every interaction you have with us—not just your purchase, but also the return process should you need to use it. Please call us prior to returning an item, so that your return will receive the correct exchange or credit.

 

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